At Avertec Sdn Bhd, we are committed to providing high-quality material handling and warehouse equipment. To ensure your satisfaction with our products, we offer warranties on certain products. Please read the following warranty information carefully.

1. Types of Warranty

We provide two types of warranties for the products sold through our website:

• Manufacturer’s Warranty: Most of our products come with a manufacturer’s warranty, which may vary by product type. The terms and duration of the warranty are determined by the manufacturer. Please refer to the specific product page for warranty details or contact us for more information.

• Seller’s Warranty: In cases where Avertec Sdn Bhd offers a warranty directly, we guarantee that the product is free from defects in materials or workmanship for a specified period.

2. Warranty Coverage

Our warranties typically cover:

• Defects in Material or Workmanship: If the product is found to be defective due to faulty manufacturing or materials during the warranty period.
• Parts Replacement: If applicable, we will replace defective parts of the product that fall under the warranty coverage.

Please note, warranty coverage is limited to the original purchaser and is not transferable to other parties.

3. Warranty Period

The warranty period for products sold by Avertec Sdn Bhd begins on the date of purchase and varies based on the type of product.

• General Warranty Period: Unless otherwise specified on the product page or in the product documentation, most of our products are covered by a warranty period of [12 months] from the date of purchase.

• Extended Warranty Options: Certain products may be eligible for extended warranties or additional coverage, depending on the manufacturer. These will be specified at the time of purchase or in the product details.

For more specific warranty details, including the duration of coverage for individual products, please refer to the product page or consult with our customer support team.

4. Exclusions from Warranty

The following situations are typically not covered under the warranty:

• Normal Wear and Tear: Damage caused by regular use over time, including scratches, dents, and discoloration.
• Improper Use or Handling: Damage resulting from misuse, negligence, improper installation, or failure to follow the manufacturer’s instructions.
• Accidental Damage: Damage caused by accidents such as drops, impacts, or exposure to extreme conditions.
• Unauthorized Repairs or Modifications: If the product has been repaired or altered by anyone other than an authorized technician or service provider.
• Consumables: Items that are expected to wear out over time (e.g., batteries, belts, filters, etc.).
• Shipping Costs: Any shipping costs associated with returning products under warranty are generally the responsibility of the customer, unless otherwise stated.

5. How to Make a Warranty Claim

If you believe your product is defective and falls under warranty coverage, please follow these steps:

1. Contact Us: Reach out to our customer support team at sales@avertec.com.my or +603 3344 8822 within the warranty period. Please provide your order number, product details, and a description of the issue.
2. Provide Proof of Purchase: To process your warranty claim, you will need to provide proof of purchase, such as the order confirmation email or invoice.
3. Submit Supporting Documentation: You may be asked to provide photos or videos of the defect and the serial number (if applicable) of the product.
4. Return Instructions: If your warranty claim is approved, we will provide you with instructions for returning the product. Depending on the product and manufacturer, you may be asked to return it for inspection or repair, or we may offer a replacement.
5. Repair or Replacement: If the product is determined to be defective under warranty, we will repair it or offer a replacement at no charge to you. In certain cases, we may issue a refund if repair or replacement is not feasible.

6. Limitations of Liability

Our liability under this warranty is limited to repair, replacement, or refund of the purchase price of the defective product. We do not cover any indirect, incidental, or consequential damages arising from the use or inability to use the product, including lost profits, business interruption, or damage to property.

7. Manufacturer Warranty Information

For products covered under a manufacturer’s warranty, please refer to the manufacturer’s warranty documentation included with the product or visit the manufacturer’s website for further details.

CONTACT INFORMATION

If you have any questions about our warranty policies or need to initiate a warranty claim, please contact us at sales@avertec.com.my