All products sold by Avertec Online are covered by a warranty against manufacturing defects, subject to the terms and conditions stated below. This warranty is provided in addition to your rights under the Consumer Protection Act 1999 (Malaysia).

Warranty Coverage

• Standard warranty period is 12 months from the date of delivery, unless stated otherwise in writing.
• Certain components (such as batteries, chargers, tyres, wear-and-tear parts, or consumables) may carry a separate or limited warranty period, which will be specified at the time of purchase.
• The warranty covers defects arising from normal usage under recommended operating conditions.

Warranty Does Not Cover

This warranty does not cover:

• Normal wear and tear of parts
• Damage caused by misuse, abuse, negligence, accidents, or improper handling
• Improper installation, incorrect operation, or failure to follow operating instructions
• Damage caused by overloading, unauthorised modifications, or use beyond product specifications
• Repairs, alterations, or servicing carried out by unauthorised personnel
• Damage caused by external factors such as fire, flood, power surge, or natural disasters

Warranty Claim Procedure

1. Contact our service team via service@avertec.com.my with the following details:
   • Order number / invoice number
   • Product model and serial number (if applicable)
   • Description of the issue, supported by photos or videos
2. Our technical team will review the claim and may request further information or inspection.
3. If required, the product must be returned or delivered to our factory address for inspection:

Service / Warranty Address:
No.8, Jalan Wawasan 2B/KU7,
Sungai Kapar Indah,
42200 Klang,
Selangor Darul Ehsan,
Malaysia

1. Upon confirmation of a valid warranty claim, we will proceed with repair or replacement at our discretion.

Repair or Replacement

• Warranty service will be provided in the form of repair or replacement, depending on the nature of the defect.
• Replacement products or parts may be new or refurbished, provided they meet original specifications.
• Warranty repair or replacement does not extend or restart the original warranty period unless stated otherwise.

Warranty Transportation & Costs

• Transportation or delivery costs to and from our service centre shall be borne by the customer, unless otherwise agreed in writing.
• For confirmed manufacturing defects, repair or replacement costs for parts and labour will be covered by us.

Important Notes

• Warranty claims submitted without valid proof of purchase may not be accepted.
• Products found to be operating normally after inspection may be subject to inspection or handling charges.
• We reserve the right to reject warranty claims that do not comply with the above terms.