Avertec provides professional maintenance and servicing for equipment supplied by us to ensure safe operation, optimal performance, and long-term reliability. This policy outlines the scope, responsibilities, and conditions for maintenance and service support.

Scope of Service

Maintenance and servicing are carried out by Avertec’s trained and authorised service technicians. Our services include, but are not limited to:

• Routine Maintenance
  Scheduled inspections, cleaning, lubrication, and necessary adjustments to keep equipment in optimal working condition.
• Emergency Repairs
  Fast response support for unexpected breakdowns or malfunctions to minimise operational disruption, subject to technician availability.
• Parts Replacement
  Replacement of damaged or worn components using high-quality, genuine parts to restore equipment performance and reliability (subject to warranty status and approval).
• Troubleshooting & Diagnostics
  In-depth diagnosis and troubleshooting to identify faults, determine root causes, and recommend the most effective corrective actions.
• Calibration
  Ensuring equipment is properly calibrated to maintain operational accuracy, safety, and efficiency.

Service Schedule

• Equipment should be serviced at regular intervals as recommended by the manufacturer or as specified in the service agreement.
• Service frequency may vary depending on:
  • Equipment model and type
  • Usage intensity and operating conditions
  • Application environment

Failure to follow the recommended service schedule may affect warranty coverage and Buy Back Guarantee eligibility.

Customer Responsibilities

Customers are responsible for:

• Providing safe, clear, and reasonable access to the equipment during servicing.
• Ensuring equipment is operated within recommended guidelines.
• Promptly reporting any abnormal operation, fault, or damage.
• Ensuring equipment availability at the agreed service date and time.

Service Coverage & Limitations

Maintenance and service do not cover:

• Normal wear and tear items unless stated otherwise
• Damage caused by misuse, negligence, accidents, or overloading
• Failures resulting from unauthorised modifications or third-party servicing

Parts replacement outside warranty coverage may incur additional charges.

Service Charges

• Service charges may include labour, replacement parts, transportation, and travel costs.
• All charges will be communicated and approved prior to service commencement unless otherwise agreed in writing.

On-Site & Off-Site Service

• On-site servicing will be arranged where feasible and safe.
• Certain repairs may require the equipment or components to be returned to our service centre:

Service Centre Address:
No.8, Jalan Wawasan 2B/KU7,
Sungai Kapar Indah,
42200 Klang,
Selangor Darul Ehsan,
Malaysia

Transportation and handling costs may apply depending on service scope and warranty status.

Emergency & Breakdown Support

• Emergency service support is subject to technician availability and site conditions.
• Priority response may be given to customers with active service or maintenance contracts.

Service Records

• All maintenance and service activities are recorded by Avertec.
• Service records may be used for:
  • Warranty validation
  • Buy Back Guarantee qualification
  • Equipment performance monitoring

Important Notes

• Only maintenance and service carried out by Avertec are recognised for warranty and Buy Back Guarantee purposes.
• Avertec reserves the right to refuse service if safety or site conditions are deemed unsuitable.
• This policy is subject to revision without prior notice.