At Avertec Sdn Bhd, we stand behind the quality and performance of our material handling and warehouse equipment. To ensure your complete satisfaction with your purchase, we offer a Buy Back Guarantee on select products. If you are not fully satisfied with your purchase, we’ll make it right.

1. Eligibility for Buy Back Guarantee

Our Buy Back Guarantee applies to [specify product categories, e.g., all equipment purchased through our website, or specific items like forklifts, pallet jacks, etc.]. To qualify for the Buy Back Guarantee, the following conditions must be met:

• The product must be returned within [X] days of the original purchase date.
• The product must be in new, unused, and resalable condition, with no signs of damage or wear.
• The product must be accompanied by the original proof of purchase (e.g., receipt, order confirmation email).

2. How to Request a Buy Back

If you would like to initiate a return under the Buy Back Guarantee, please follow these steps:

1. Contact Us: Reach out to our customer service team at [Your Contact Email] or [Your Contact Phone Number] within the eligibility period. Provide your order details and a brief explanation of why you are requesting a return.
2. Return Instructions: Our team will provide you with instructions on how to return the product, including a return shipping label (if applicable).
3. Inspection: Once the product is returned, we will inspect it to ensure it meets the conditions for a Buy Back Guarantee.
4. Refund or Store Credit: After inspection, we will offer a full refund to the original payment method or store credit for the amount paid (depending on your preference). Please note, shipping costs for the return may apply.

3. Exclusions

Our Buy Back Guarantee does not apply to:

• Products that have been used or are no longer in resalable condition.
• Customized or made-to-order products.
• Products purchased from third-party sellers or other online platforms.
• Items that fall outside of the return window specified in the eligibility criteria.
• Damage caused by misuse, accidents, or neglect.

4. Why Choose Our Buy Back Guarantee?

• Risk-Free Shopping: Our Buy Back Guarantee gives you peace of mind, knowing that if the product doesn’t meet your expectations, you can return it hassle-free.
• Customer Satisfaction: We want our customers to be completely satisfied with their purchases, and our Buy Back Guarantee reflects that commitment.
• Easy Process: We’ve made the return process as simple and straightforward as possible, ensuring you get the support you need.

CONTACT INFORMATION

If you have any questions about our Buy Back Guarantee or would like to initiate a return, please contact us at: sales@avertec.com.my